To ensure a risk-free experience at Crowninshield, we now offer Free Shipping and Free Return Shipping on all orders! If you are a first time customer and we're unsure about your exact size, we'll simply send you two sizes (when supplies allow) with a pre-paid return shipping inside the box. You'll have 7 days to decide between the two sizes. Box up the one that doesn't work and send it back. Then our normal 30 day return policy is in effect for the coat you kept. Return for any reason for a full refund, exchange, or store credit. (**Garments must be returned in unused condition)
We strive to keep all the styles in our collection stocked year round.
Generally, items ship within 2-3 business days. If delivery of your coat is going to be delayed due to backorder etc, we will be in contact and let you know when to expect it.
We use UPS regular ground unless you specify some other need. If you need to return or exchange an item (and you don't already have a pre-paid label), just contact us via Live Chat, email, or phone and we will send you (via email) a prepaid return UPS shipping label. Print the label, put it on the box, and drop it at UPS.
Due to the rarity of many of our fabrics, there will sometimes be a delay as we complete our dyeing process or finish sewing a new batch. We appreciate your patience and thank you for supporting the work of a small and independent design company.